Refund policy

Effective Date: October 2025
Store: ExoTopia
Email: officialexotopia@gmail.com
Phone: (313) 444-0564
Mailing Address (for PO only):
27733 John R Rd, Unit 138
Madison Heights, MI 48071 — United States

🛍️ Custom-Made Items

All ExoTopia apparel and accessories are made-to-order through our print-on-demand partner Printify. Because each item is produced specifically for you, we do not accept returns or exchanges for:

Incorrect size selection
Change of mind or buyer’s remorse
Color variation due to display differences

Please double-check sizes, colors, and shipping details before placing your order.

⚠️ Damaged, Misprinted, or Defective Items

If your order arrives damaged, misprinted, or defective, we’ll make it right 💚

To qualify for a replacement or refund, contact us within 30 days of delivery and include:
1️⃣ Your order number
2️⃣ A clear photo showing the issue
3️⃣ A brief description of the problem

Send details to officialexotopia@gmail.com.
Once verified, we’ll issue a replacement or full refund through Printify at no extra cost to you.

🚫 Unauthorized Returns

Please do not send products back to the return address or to Printify.
Items sent back without prior approval will not be refunded or replaced.

📦 Lost or Incorrect Orders

If your package is lost in transit or you receive the wrong item, notify us within 30 days of the estimated delivery date. We’ll work with Printify to re-ship or replace the item free of charge.

💳 Refund Processing

Once approved, refunds are returned to your original payment method.
Processing time typically takes 5–10 business days, depending on your bank or payment provider.