Shipping policy

Effective Date: October 2025
Store: ExoTopia
Email: officialexotopia@gmail.com
Phone: (313) 444-0564
Mailing Address (for PO only):
27733 John R Rd, Unit 138
Madison Heights, MI 48071, United States

🕒 Processing & Fulfillment Time

All orders are made-to-order through Printify, our print-on-demand partner.
Please allow 2–7 business days for production before your order ships.
During holidays or high-demand periods, fulfillment times may be slightly longer.

🚀 Shipping Times

Shipping times depend on your location and the print provider used.
Typical delivery estimates:

Location	Estimated Delivery
United States	3–8 business days
Canada	7–14 business days
International	10–20 business days

Once your order ships, you’ll receive a tracking number by email.

🌎 Shipping Carriers

Orders are shipped via major carriers such as USPS, UPS, FedEx, or DHL, depending on the product and location.
Carriers are automatically chosen by Printify for the fastest and most reliable delivery.

🧾 Shipping Costs

Shipping rates are calculated at checkout and vary by destination, weight, and product type.
From time to time, we may offer free shipping promotions for qualifying orders.

📦 Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us within 30 days of the delivery estimate.
We’ll file a replacement request with Printify at no cost to you.

Please note: ExoTopia is not responsible for delays caused by incorrect addresses or postal service issues.

📬 Wrong Address Disclaimer

Customers are responsible for entering the correct shipping address at checkout.
If an incorrect or incomplete address is provided, we cannot guarantee replacement or refund.